Convert your WordPress into Totally Useful Help Ticket Assist Administration System and help your prospects like a Professional.
Entrance Finish Demo: Click Here for Front end demo
Shopper Account:- Username: shopper Password: demo
Agent Account:- Username: agent Password: demo
Again Finish Demo: Click Here for Back end demo
Backend Account:- Username: demo Password: demo
Superior Ticket Administration
Handle your shopper’s help requests like a professional utilizing this ticket administration system. This plugin is in-built a fashion that any firm no matter how small or large can use it.
Create Limitless Agent Accounts
Create limitless variety of brokers, Agent directors and agent teams with none restrictions and further bills. No have to pay on per agent foundation to all of the expensives assist desk providers.
Characterize all of the stories and information graphically and analyse your providers like a professional. Varied statistics concerning tickets, brokers, teams, feedbacks, rankings, shoppers and so forth. might be view graphically with this plugin.
Create Agent Teams
Handle your brokers by creating agent teams. Agent Teams might be mapped with ticket subjects. Ticekts might be assigned to agent teams or group admins for simpler ticket allocation. Make teams of various deparments and map them with ticket subjects for sooner and simpler ticket processing. You are able to do a lot extra with this function.
Consumer Suggestions Module
As soon as a ticket is solved, you possibly can ship a e-mail to your person, asking for suggestions on the help obtained. The person can depart a score and suggestions remark.
Varied e-mail notifications are despatched straight from the plugin at numerous levels of ticket. E-mail notifications are despatched each to website admin and ticket creator at numerous factors of interactions. All of the emails despatched might be configured from the plugin settings panel.
Robotically Assign Brokers
You possibly can robotically assign brokers as quickly because the tickets are created and thus save lot of time and problem. Brokers might be assigned robotically utilizing numerous strategies as per your organization or product requirement. You possibly can select to assign ticket to any agent, agent group, agent admin or group admin as per your wants. You possibly can even assign tickets in loop order or can assign ticket with agent with lowest variety of tickets. This manner you possibly can divide work simply and equally amongst your brokers. You possibly can even map ticket subject with agent teams and assign based mostly on chosen ticket subject. There may be some way more this function can do to make your life straightforward whereas managing tickets.
Consumer Login & Registration Module
Any person can register, login and reset password out of your web site utilizing this module. Correct e-mail verification is finished earlier than activating person account. A shopper or agent each can handle their tickets after login on website.
Multi Degree Ticket subject administration
All of the tickets created are categorized by a subject. You possibly can create subjects in multi degree heirarchy. Matters might be mapped with agent teams and might thus serving to in auto assign tickets based mostly on subjects.
Map Agent Teams & Ticket subjects
Map ticket subject with agent teams and auto assign tickets to agent teams based mostly on chosen ticket subject. This helps in assigning the tickets to your brokers quick and precisely. You possibly can handle and save loads a time and problem utilizing the module.
Multilingual – Translation Prepared
This plugin might be translated in any lanaguage. Correct translation recordsdata in .po and .mo format are included within the package deal. You possibly can translate the plugin in any language of your need.
This plugin is multisite appropriate. It could actually put in individually on every website in your multisite community.
Ticket Itemizing and Sorting
The ticket itemizing module helps in detailed view of all tickets in a single place. Tickets might be sorted based mostly on numerous columns in ascending and descending order.
Shopper can reply straight from his/her E-mail account
Your shoppers can straight reply to the ticket from the e-mail itself, with out visiting the web site. Ticket Remark / reply might be accomplished from the positioning in addition to from e-mail. IMAP settings are configured on this plugin and replies might be fetched out of your e-mail account. Furthermore e-mail attachments might be fetched and saved together with remark in your web site.
Auto Shut Tickets
Solved tickets might be marked as closed robotically after a sure time frame. Time might be configured from plugin settings panel.
There may be an inbuilt FAQ (often requested questions) module built-in on this plugin. You possibly can create query and solutions associated to your product or website and show them to any customer in your website. In case if the person just isn’t capable of finding correct reply he/she is searching for from this FAQ part, then he/she will be able to create a brand new ticket asking for help in your website.
Varied Consumer Roles
Varied person roles are built-in on this plugin for higher categorization and person administration. Shopper, Brokers, Agent Admins are completely different person roles that may be assigned to a person. Agent group admin may also be managed after creating an agent group.
This plugin additionally comes with a function to obtain e-mail reply as ticket feedback. Means a ticket creator can reply to a e-mail and will probably be saved as remark within the system.You possibly can configure your e-mail account IMAP settings securely on this plugin.
Very effectively developed and detailed documentation is included within the package deal. All of the options and steps are with correct screenshots. In case of any doubts, you possibly can at all times go to the documentation.
Well timed and Skilled Help
We offer skilled and high quality buyer help with this plugin. You possibly can at all times contact us for any additional inquiry or queries.
Model 1.5 – twenty ninth Mar 2022
- UPDATE: Eliminated unused code.
- UPDATE: WordPress 5.9.x appropriate
Model 1.4 – sixteenth Aug 2021
- UPDATE: Eliminated unused code.
- UPDATE: Changed .click on() occasions with .on() occasions.
- UPDATE: WordPress 5.8.x appropriate
Model 1.3 – 06th March 2021
- UPDATE: ACTIVATIONLINK placeholder changed with VERIFICATIONLINK in plugin choices panel.
- UPDATE: Mounted e-mail settings tab save settings problem.
- UPDATE: WordPress 5.6.x appropriate
Model 1.2 – 09th June 2019
- UPDATE: Made ticket listing web page responsive.
- UPDATE: Made ticket view web page responsive.
- UPDATE: Minified plugin css file for sooner loading
- UPDATE: Made plugin css cellular responsive.
- UPDATE: WordPress 5.2.x appropriate
Model 1.1 – 03rd June 2018
- UPDATE: Beneath tickets > meta field – disabled developer mode
- SOLVED: Login Type at all times displayed on high of web page problem
- SOLVED: Menu disappearing problem on help ticket settings tab in admin panel
- UPDATE: Multisite compatibility examined on a community
- UPDATE: Demo content material file to create pages with all shortcodes generated once more.
Model 1.0 – Preliminary Launch – 20 Might 18