Regardless of the prices, we consider that buyer help is important for any enterprise. In 2020, we got down to create a low-cost WordPress ticketing resolution that will be accessible to small companies. We developed a technique and received began on the plugin improvement.
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Most of the hottest plugins or on-line instruments for managing help points are very expensive. For small enterprise homeowners, this expense is just out of attain. So, we determined to design a ticket system plugin with all important performance and make it accessible at a cheap value. That’s the reason we developed SupportGenix. Our purpose is to supply an reasonably priced possibility for companies that want a dependable buyer help system. With our plugin, companies can get the help they want with out breaking the financial institution.
Assist Genix offers a robust and easy-to-use ticketing system for WordPress that makes it simple to handle limitless tickets for what you are promoting. With Assist Genix, you possibly can create and handle tickets from a single, centralized location. It’s also possible to observe and monitor all tickets in real-time, so you possibly can establish and resolve points as they come up. Assist Genix additionally features a vary of built-in instruments that can assist you automate ticket administration, together with auto-assignment, auto-escalation, and auto-closure. Because of this, Assist Genix might help you save time and enhance your customer support.
Try the complete record of options included in Assist Genix. Be taught what distinguishes the Assist Genix operate.
- Limitless Every little thing: Handle limitless inbox, tickets, customers, and Brokers.
Switch ticket: If you might want to switch your ticket to a different agent or division, you are able to do so simply with SUpport Genix.
- Electronic mail Piping: Assist Genix gives electronic mail piping, which imports emails for an electronic mail handle into the Assist ticket system. This enables Assist workers to handle and reply to buyer inquiries extra effectively.
- Saved Replies: SupportGenix is a plugin that enables brokers to avoid wasting frequent responses. This protects time for busy brokers by permitting them to rapidly choose a response from an inventory.
- File Add Sort Setting: So as to be sure that your system stays safe, we could permit clients to add information of a sure kind. This helps to forestall malicious information from being uploaded and in addition ensures that the information which can be uploaded are suitable along with your system.
- Electronic mail Notification: At Assist Genix, we perceive that coping with electronic mail notifications could be a problem. That’s why we’ve developed a system that lets you handle your electronic mail notifications relying on a wide range of occasions. For instance, you possibly can select to obtain an electronic mail notification when a ticket is created, responded to, or closed. This fashion, you possibly can keep on prime of your help requests and be sure that each concern is resolved in a well timed method.
- Envato Integration: SupportGenix gives the very best in school Envato integration to assist our clients join their Envato Writer accounts with SupportGenix. This helps to validate shopper buy codes and be sure that solely licensed customers have entry to your providers.
- Webhook Integration: Assist Genix offers a straightforward strategy to join your ticket system with third-party CRM or instruments. Based mostly on totally different occasions, like ticket creation or closure, Assist Genix can ship notifications to the CRM or different instruments. This lets you preserve your ticketing system and CRM in sync and makes it simple to trace buyer interactions.
Assist Genix – WordPress Assist Ticket Plugin Screenshots
- Fastened: WPForms Appropriate concern. - Improved: Electronic mail to ticket (piping) CSS filter.
Model: 1.2.7 Date: 07 August 2022
- Replace: Associated URL may be managed from the customized area. - Added: Search filter by workers. - Improved: Consumer electronic mail may be hidden from the Assist agent on the ticket element web page. - Replace: Buyer Profile hyperlink may be up to date from Assist Genix Setting. - Added: Translation file for German, Brasil, and France.
Model: 1.2.5 Date: 22 July 2022
- Fastened: Electronic mail piping CSS concern. - Added: Sequential Ticket ID Possibility.
Model: 1.2.1 Date: 28 Might 2022
- Improved: Copyright and Powered By Textual content. - Added: Ticket web page hyperlink on the WP Bar.
Model: 1.2.0 Date: 26 Might 2022
- Fastened: Translation Concern. - Replace: Profile Edit Hyperlink. - Improved: Brand and Favicon add possibility.